Shipping policy

All garments are produced and finished by small factories in Los Angeles.  All orders typically ship within 1-2 business days however our shipping window is up to 14 business days (although that duration is unlikely).
Accurate delivery time depends on payment authorization, stock availability and destination. Delivery times are provided as a guideline only.

All customers outside of the US are responsible for potential customs fees. 

LOST PACKAGES

All customers are responsible for ensuring that the shipping address entered is a safe, secure address. We are unable to cover the cost of lost or stolen packages, nor do we have the authority to collaborate with the shipping company to locate your packages, especially if the tracking information confirms that delivery of package. XÈTUE can only check the tracking information, the same one that is provided to all customers when they receive their confirmed fulfillment email. If the tracking information confirms that it has been delivered, XÈTUE will assume that it has been delivered and that other external variables were at play.